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Applying conversational AI for
human benefit

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Enriching people’s lives through conversation and data driven insights into their behaviours and motivations. Meet Troo.

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People working with Troo

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Meet Troo: a conversational AI
platform tailored to your needs

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Use Troo's growing library of modules, assessments and lighter chat. Add your content, developed with us, and get closer to the people you want to reach. We do all the rest.

Lists
Core library
Wellbeing modules, eg. managing stress
- Feeling the pressure? Want to talk about how to get stress under control?
+ Be good to know
- OK. It may surprise you to know that a bit of ‘good’ stress can be a healthy thing
- Gets you motivated to do what you need to do. Or lets you know you’re bravely out of your comfort zone!
+ Really? Stress power!
- But when your stress levels go into the red, it’s time to take action. Can I help you with that?
+ Can’t hurt to know
- Great. Let’s make you feel better now. Stress can make your muscles tighten. Not good for body or brain
+ I suppose that’s true
- You can help get that panic station feeling under control with the simplest solution
+ By doing what?
- Breathe
+ Oh, come on, really?
- Absolutely. It’ll make you feel calmer which will help straight away
- And when you’re feeling calmer we can start to figure out a plan for managing the stress better
+ Already breathing thanks
- Trust me. This works. Take a deep breath in and raise your shoulders to your ears. Hold your breath for a count of five
- Exhale slowly and relax your shoulders. Try it a couple of times. Feel any better?
+ Little bit better, yes
- Excellent. Keep doing that. This next step is critical for getting stress under control
- Write three headings: I Can Actually Fix, Will Get Better in Time and No Control
- List the things that are stressing you under the right heading
+ Then?
- Try and dump the stress stuff under the second two headings
- No amount of worrying about these things will make any difference. Save your energy. Focus on the things you can actually influence
+ Makes sense
- It’s not easy but if you can park some of this stuff it’ll reduce your stress load
- What are you going to try and stop stressing over?
+ Work and stuff I can’t control!
Assessments, eg. perceived stress scale
- Ok $name, you said you’re feeling stressed. In one word, what’s your mood right now?
+ Low
- Thanks. So, given that’s how you are feeling right now, how stressed are you?
- Pick a number between 0 and 40 where 0 is chilled and 40 is I’m toast!
+ 30
- Ok, thanks for that. So how about checking your score by doing a short stress survey?
+ Sure
- In the last month, how often have you been upset because of something that happened unexpectedly?
+ Fairly often
- In the last month, how often have you felt that you were unable to control the important things in your life?
+ Sometimes
- In the last month, how often have you felt nervous and or stressed?
+ Fairly often
- In the last month, how often have you felt confident about your ability to handle personal problems?
+ Very often
- In the last month, how often have you felt that things were going your way?
+ Almost never
- In the last month, how often have you found that you could not cope with all the things that you had to do?
+ Sometimes
- In the last month, how often have you been able to control irritations in your life?
+ Sometimes
- In the last month, how often have you felt that you were on top of things?
+ Almost never
- In the last month, how often have you been angered because of things that were outside of your control?
+ Fairly often
- In the last month, how often have you felt difficulties were piling up so high that you could not overcome them?
+ Sometimes
- Ok. You got a score of 23
- Actually, your score suggests that you are mild to moderately stressed. Is that how you feel?
+ Yes
- Ok, lots of people get stressed $name. Work, home, friend, relationships… What’s your number one stressor at the moment?
+ Mainly work
- Thanks. Have you found anything that helps with stress?
+ Exercise sometimes helps
- Want to talk about how to get stress under control?
+ Sure
Lighter chat
+ I'm bored, can you cheer me up?
- I can't take my dog to the park because the ducks keep trying to bite him. I guess that's what I get for buying a pure bread dog
+ Very funny
- Glad you liked it!
+ How are you?
- I'm good thanks, especially as I'm talking to you, $name
+ Thanks
- You're welcome 🙂
+ Hey, what do you think of Donald Trump?
- Politics is not really my specialism
+ What makes you happy?
- Seeing you happy
+ Aww
- You make me smile
+ Can you tell me a story?
- Once upon a time there was a robot called Troo and a human called $name
- They had long conversations and became the best of friends
- The end
- What did you think of that?
+ Utter pants
- Oh well, sticks and stones may break my... circuitry?
+ Ha ha
- Are you feeling happy?
+ Yes
- Cool 🙂
+ Do you like sardines?
- There are things I haven't experienced yet, so I'm still developing my tastes. What are your thoughts on sardines?
+ I love them
- Glad to hear it!
+ Who made you?
- My bot team
+ Show me a picture
- <img src="https://i.imgur.com/0oYV26o.jpg"/>
+ I like it
- Fantastic! What would you like to ask next?
+ Nothing, I've gotta go
- Ok, thanks. Will see you again soon 🙂
Add your content and brand
Telefonica Alpha Health, eg. getting energised at work
-Hit the wall Alessandro? I’ve got 10 super fast suggestions of how you can energise in less than 10 minutes
+Starting timing now 🙂!
-#1. Eat breakfast. If you eat in the morning you get less tired and stressed
+Yum!
-#2. Listen to your favourite upbeat songs. Music boosts your mood immediately
+Cool
-Oh and don’t forget your headphones if you’re not alone!
+Lol
-What’s your top song?
+Shape of you. Ed Sheeran
-Good choice. More ideas?
+Go for it
-#3. Get outside and get moving. Oxygen will liven you up and you may catch some sun rays too. They boost mood and memory
+I can’t get outside just now
-Then go open a window and stick your head outside 🙂
-That brings me to #4, walk to the nearest tap and drink water
+I would prefer a beer
-Beer will dry you out. Water will keep you hydrated and more energised
+OK, water it is
-A couple more ideas coming up. You ready?
+Yep, but let me grab some air and water first 🙂
-Here when are you are ready with #5. Hurry up, it’s a good one
Social Tech Trust, eg. managing exam pressure
- Want some revision tips?
+ Desperate
- I’m your Bot! I can’t guarantee you’ll pass but I can get you to a good place
+ Need all the help I can get
- I’m on it. First things first, make a good revision timetable and start revising early
- Never the best plan to leave it to the last minute
+ Too late!
- Do you think you’re feeling stressed by it all?
+ Maybe
- OK. I can help with this too. Want to know more?
+ Perhaps later
- No worries, shall I carry on?
+ Go for it
- Don’t just read stuff, write it down. Stick revision notes all around your place as reminders
+ Good one
- But don’t spend ages making your notes look pretty. Use just 2 or 3 colours to highlight important info
+ Got it
- Working at a desk or table is best but if you can’t focus, swap rooms or location. Library can be good, bedroom not always so good
+ Any more?
- Take regular breaks. At least 5 to 10 mins every hour. Stock up on snacks too so you don’t have an excuse to get up and go for a snack attack – know that trick!
+ Like it
- Don’t turn yourself into a revision zombie. Get out, do stuff, see friends. You need to forget about revision sometimes
+ Ok, thanks I need to go now
- I’m with you. You’ve gotta stay focussed. Good luck. It’s a tough time but it will be over before you know it. See you soon
Permobil, eg. avoiding pressure injuries
- Hello $name. Can we chat about pressure injuries and how to avoid those nasties?
+ Ok, go on
- Do you suffer from them $name?
+ Yep, sometimes
- Arrghh! I feel your pain 😞
- If you have pressure sores at the moment, are these being treated by a healthcare professional?
+ Yes
- Ok, great. Let’s talk more
- The good news is that there’s stuff you can do to prevent sores
+ Easy for you to say, you’re a bot!
- Ok, I know, but it’s all about time and repositioning
+ What?
- If you can, reposition yourself 2-4 times an hour, for at least 2 minutes. It can help
+ How am I supposed to do that?
- Your power chair can play a part in this. It’s time to power up and do some tilt and recline exercise 🙂
BEATtrauma, eg. identifying trauma in young refugees
+ Are you there?
- I’m always here for you Aland
+ What time is it?
- 3am. You're up early
+ Can’t sleep
- How come?
+ Bad dream
- That’s tough. Bad dreams are the worst. Can you tell me about it?
+ Just running in the street. Trying to find my mother amongst bodies
- That sounds very scary, Aland. Are you feeling scared now?
+ A bit
- Is there someone you trust who you could wake to talk to
+ Don’t want to do that
- OK, one day it will help to talk to someone. Do you want to just chat to me now?
+ Yes
- Thanks, I want to chat to you too. Do you have bad dreams quite often?
+ Yes
- Like once a week, half the nights or almost every night?
+ About half
- That must be really hard for you. Would you like to talk about how to try to get a better night’s sleep?
+ Not now
- OK, let’s come back to that. You can ask me anytime
+ Thanks
- Can I ask you some other questions or do you just want to chat about some other stuff?
+ You can ask
- Do you have bad stuff in your head when you are awake too?
+ Yes
- Is that most days Aland, or half the days or once a week or less?
+ Most days
- That must be very hard for you. When people have awful experiences this tends to happen. Bad images, not being able to sleep
+ Not just me then
- No Aland, you are not alone. There are a lot of things you may be thinking and feeling right now. Do you want to find out more about those or just chat for now?
+ Just chat
- OK, Aland, let’s chat about other things. We can come back to this whenever you are ready. So, what’s shall we chat about? Football or something new?
+ Football
 

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See what people are saying about Troo

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Everyday conversations deliver powerful data

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Troo's highly visual custom reporting platform lets you see people's motivations and behaviours whilst respecting their privacy.

Using our heatmaps, see the conversations that people value most. Develop new conversations based on what they say.

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Reducing teen stress

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78% of teens find it very or fairly useful in reducing stress

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Improving work-life balance

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66%-83% completion rates for modular conversations ranging from higher self-esteem to improving sleep

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Preventing secondary complications for wheelchair users

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Giving wheelchair users support in everyday life

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Overcoming trauma amongst refugees and veterans

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97% of people living with trauma receive no treatment

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Conversational AI that really
makes a difference

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Research

We care that our platform helps people better understand themselves and supports them to make behavioural change.

Thought Leadership

We regularly publish articles on how technology and conversational AI can bring human benefit

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Read our latest articles

Artificial intelligence (AI) is a broadly-used term, akin to the word manufacturing, which can cover the production of cars, cupcakes or computers. Its use as a blanket term disguises how important it is to be clear about AI’s purpose. Purpose impacts the choice of technology, how it is measured and the ethics of its application.

It may not be the meek that inherit the earth but the unhealthy. According to the World Health Organisation (WHO), 81% of young people are not getting enough exercise, 18% are obese and 75% of mental health problems will have emerged by the age of 24.

In June 1977, before entering university, I had an unlikely epiphany. My economics teacher Mr B, an ex army major, showed a film on socioeconomics which fired my imagination so much that, when I arrived at college a few months later, I changed my course from business studies to economic and social history.

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What our partners are saying

Troo.ai is a great company to partner,  based on good science, with a fun and responsive team. Their focus on using conversational AI to help improve people’s lives aligned well with our plans.

Oliver Harrison
CEO - Alpha Health Telefónica

Interacting with Permobil wheelchair users using Troo.ai is brilliant — providing targeted scripts to improve health whilst getting their feedback and further needs through conversation. Together with Troo.ai, we're breaking new ground for assistive technology. They are true partners — adventurous but safe.

Karin Leire
Director Clinical Research - Permobil Group

We have created a groundbreaking partnership with Troo.ai. It has a unique model that offers a leading-edge tool to address the impact of trauma globally.

Christoph Von Toggenburg
Founder & CEO - BEATtrauma

Through thoughtful, user-centred design, Troo.ai clearly demonstrates the potential of socially motivated tech to transform people’s lives. As an early stage funder, it has been a delight for the Trust to support the growth of Troo.ai and we are so proud of the social impact they are now delivering at scale. Jen and her team are an inspirational force for good.

Vicki Hearn
CEO - Social Tech Trust

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Meet the team

Jen Hyatt

Founder and CEO, Jen has founded 30+ organisations worldwide in health, education and development, including Big White Wall, a digital mental health service.  Winner of many awards, Jen’s also presented at events like mHealth and TEDMED.  Jen writes for the World Economic Forum and international media.  http://jenhyatt.com

Matt Fletcher

Engineering Lead who established his own software company after a decade’s experience as a full stack software developer. He has broad client experience ranging from universities and councils to large companies such as Live Nation, RAC, Chevron, YHA, AB Foods and Aviva.

Prem Rose

Data Lead who specialises in JavaScript data visualisations with clients including the BBC, Guardian and the Science Museum. With extensive experience as a senior software engineer, he has run his own company and created an open source vector graphics library.

Sharon Makin

Content Lead with over 16 years’ experience in communications for finance, TV and digital sectors. Sharon has worked with a range of companies including Santander, Shed Media and as Director of Communications for leading digital mental healthcare company, Big White Wall.

Helen Turner

Quality Assurance Lead, Helen is a Software Test Analyst and Quality Assurance Consultant who enjoys working with end-users, business and technical personnel to create successful IT solutions. She has experience working on IT systems supporting healthcare and improving well-being with a particular focus on ChatBots and Conversations Systems.

Nick Taylor

Systems Architect Lead, with more years’ experience than he cares to remember working for and consulting to clients big and small. Nick is responsible for specifying and implementing the Troo systems, server security, information security and data protection.

Caz Maddock

Content Consultant with over 20 years’ experience in health and consumer PR, communications and content generation.  Caz has held senior positions in a number of agencies including Weber Shandwick, Cohn & Wolfe and CCA, in combination with project-based assignments including content consultant for Big White Wall.

Morag Fleming

Content consultant for Troo.ai, Morag has enjoyed 25 years of creating meaningful, engaging conversation for all age groups. Morag’s media experience includes health, consumer, financial and corporate sectors.